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Legal Terms and Data Protection

We handle your account information, payment details and activity history with industry-standard encryption and secure storage.

Encrypted transactionsSecure payment gatewaysAccount verification
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dass993 Legal Terms and Data Protection
REACH OUR TEAM

Contact Paths for Legal and Privacy Queries

Email Support Send account, data or policy questions to our compliance team at [email protected]. Responses arrive within two business days during Malaysian office hours.
Live Chat Open your account, then access the help widget in the lobby. Our chat team can escalate legal requests to our data-protection officer during operating hours.
Data Request Form Request a copy of your personal data, deletion, or correction through the privacy portal in your account settings. Requests are processed within 30 calendar days.
HOW WE PROTECT YOU

Data Security, Cookies and Account Safeguards

Encryption and Storage

All passwords, payment details and transaction histories are encrypted using AES-256 standard. Servers are hosted in certified data centres with physical security and hourly backup cycles.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to understand lobby behaviour, and preference cookies to remember your language and game filters. You can disable non-essential cookies in your browser settings without losing account access.

Account Verification

Withdrawals require email or SMS verification; deposits via Touch 'n Go, GrabPay, Boost dan FPX are verified by the payment provider. Large payouts may trigger identity confirmation to comply with anti-money-laundering standards.

Data Retention

Account data is kept for your membership duration plus one year after closure. Transaction records for audit and dispute resolution are retained for seven years as required by Malaysian financial regulations.

Your Rights

You can request access to your data, correct inaccurate information, or request deletion (except where law requires retention). Data portability requests are fulfilled in machine-readable format within 30 days.

Privacy Officer

Contact our Data Protection Officer at [email protected] for complaints, breach reports or regulatory questions. All submissions are logged and investigated within 14 working days.

Frequently Asked Questions on Privacy and Terms

We collect your full name, date of birth, email, phone number, residential address and payment method. These details are used solely to verify your identity, process deposits and payouts, and comply with anti-money-laundering regulations. We do not share this information with external parties except our certified payment processors.

Account information is retained for one year after closure to handle any outstanding disputes or regulatory inquiries. Transaction records are kept for seven years to meet Malaysian financial audit requirements. After the retention period, your personal data is securely deleted from all systems.

Yes. Each payment method uses its own bank-level encryption. dass993 never stores your full card or wallet credentials; the payment provider handles that transaction. We receive only a confirmation code and timestamp, not the raw payment data.

Yes. Log in to your account and visit the Privacy Portal under Settings to request data access or deletion. You can also email [email protected]. We process requests within 30 calendar days. Some data may be retained if law or an unresolved dispute requires it.

Reset your password using the login page; a secure link is sent to your registered email. If you suspect unauthorised access, contact our live chat or email support immediately. We will freeze your account pending verification and help recover any disputed transactions.

We use cookies to keep you logged in, track game preferences, and measure lobby usage. Essential cookies cannot be disabled without breaking account login. Analytics and marketing cookies can be turned off in your browser settings under Cookie Preferences without affecting your gaming experience.

We follow the Personal Data Protection Act 2010 and guidelines from the Malaysian Communications and Multimedia Commission. Our Data Protection Officer oversees compliance, and we conduct annual security audits. Access and service availability depend on local law and are available where local law permits.

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